Fitbit Flex band breaks — UPDATED

Sad news — my Fitbit Flex‘s band is broken.

I popped the tracker out of the band to charge it, and the band separated where the view finder is. I haven’t even had the Flex for that long! This is crazy. I’m super disappointed. At least I have the larger band that I guess I can use.

I didn’t really want to buy the replacement colored bands, but I might have to.

I’m going to check Fitbit.com to see if they have a warranty or something. Or maybe I can do an exchange at Target?

muffinchanel fitbit flex break wrist band broken muffinchanel fitbit flex break wrist band brokenHas this happened to you? if so, what did you do?

UPDATE:

I sent an email through the fitbit.com website at “contact.fitbit.com“, letting them know about my defective wristband. They replied in less than 15 minutes and said they’d be happy to replace my band! So awesome! I replied providing my address, phone number and wristband details like they requested.

UPDATE #2:

muffinchanel fitbit flex break wrist band broken muffinchanel fitbit flex break wrist band brokenSeptember 4. I received my new band in the mail today! Yay! Thanks Fitbit!

Update #3

You can buy your own replacement bands in the classic colors or fun/bright colors online. They come in a three-pack which is nice for some variety & just as a handy replacement in case the band breaks :/

*** Check out my first impressions of the new Fitbit ChargeHR! It even has a heart rate monitor! I love mine!

4 thoughts on “Fitbit Flex band breaks — UPDATED

  1. John

    Glad to hear it. Mine broke in the same place in about 40 days. i sent them a message today as well. Have not heard back, but just sent it. I hope I get the same response. Apparently there is an issue with the bands. I hope they make a better one soon.

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